How to Order

Opening Hours: Our telephone lines are open 9am to 5pm Monday-Friday.*

*This excludes Bank holidays where the offices will be closed. Orders can still be placed online but will not be processed until we are back in the office.

Ways to order: Order Online, by phone, by fax, email or post. See contact details below: 

Online Orders: Orders on the website will be confirmed only when we send you acknowledgment confirming receipt of your order, this will usually be done via email.  Prior to this acknowledgement being sent to you, orders on the website are subject to change.  Inline reserves the right to amend any order placed on the website until we confirm receipt. If you do not receive this confirmation note then please contact us immediately.

Phone on 0845 077 0045 (+44 1483 514 820) to place your order.  

Fax your order on 0845 077 0046. Orders will not be processed until payment is received in full.

Post your order (with payment details) to : Inline London, Unit 3 Bridge Park, Merrow Lane, Guildford, Surrey, GU4 7BF  

College Orders: For Student orders please click 'Student Login' link in the bottom left corner of the home page. New students must register first and can do so by clicking on the register button. You must enter your secondary password when registering which will be supplied by your college, in order to recieve your discount. Once registered you can login. Each time you login you must re-enter your secondary password. Once logged in you are able to click the link at the top of the page and bottom left corner to view items specific to your college. Select items required, once you have selected your size and colour the college price will be displayed.
For step by step instructions on placing student orders click here.

Payment- electronic:We accept the following debit and credit cards: Visa, Mastercard, Switch, Solo and Delta. If you wish to pay by BACS or other form please contact the office.

Payment- cheque: Alternatively you can pay by cheque - please make cheques payable to Inline London.  Please note you must write your home address and cheque card number on the back.  Orders will not be processed until payment is received in full.

V.A.T, Duties & Prices:All prices are subject to VAT (at time of print 17.5%).  Inline reserves the right to amend prices without notice.

DELIVERY: All orders to mainland UK are despatched on a next day service (signed for). We aim to despatch all orders within 24 hours.  Circumstances outside of our control may delay your order so please allow up to 5 days for delivery.    This does not apply to orders with embroidery or orders that are out of stock. Please note Northern Ireland, Isle Of Man, Channel Islands, the isles of Scilly, the Scottish Highlands and Islands are subject to surcharges and extended delivery times. For international deliveries and further information please contact our office. Please note: Although we aim to have good stock of all items in our brochure, in cases where items are out of stock your order may be subject to lengthy delays. Please allow up to 6 weeks for manufacture and delivery for items not in stock.

Delivery Charge:All orders are subject to a post and packing charge and will appear separately on your invoice.  VAT is charged on all post and packing services.   Inline reserves the right to amend the post and packing charge prior to the despatch of your order.  A guide to  the delivery charges (UK mainland) are as follows. Charges may vary slightly depending on weight and size.

SUMMARY OF ADDITIONAL COSTS:
Extra Size (20-24) = £6.00 per item
Embroidery Std Font = £5.99per item
Express Delivery = £5.00per item
Post & Packing
     1 item £3.95
     2-3 items £4.50
     4-25 items £7.50
     26-50 items £15.00
    each additional box of 25 uniforms: additional £7.50 per box

(*Please note that delivery charges for shoes may vary slightly due to the additional weight.)

EXPRESS DELIVERY:If items are in stock, we are able to offer an express delivery service (mainland UK only) at an additional cost of £5 per item ordered.  Express orders must be taken over the phone and received before noon. Please allow 48 hours for delivery. 

RETURNS AND EXCHANGES:If you are unhappy with your purchase, you may return it for an exchange or full refund. Please complete and enclose a Returns Form supplied with your delivery and send it to: Unit 3 Bridge Park, Merrow Lane, Guildford, GU4 7BF.  Please note that items that have been made to a client's specification ie. special colours, length alterations and embroidered garments are strictly non-returnable.  Goods must be returned unworn and unwashed within 14 days of despatch.  Unfortunately we cannot refund or exchange customer damaged goods (statutory rights not affected). Please note that we are not responsible for return postage.  If you require a garment in exchange for one that has been returned, you will be charged a post and packing service for the items being exchanged.  In all cases, we are not responsible for goods that fail to reach us - please obtain a certificate of postage as proof of postage.  Please allow up to four weeks for returns to be processed once they reach our warehouse.

STOCK LEVELS:We carry stock of our most popular designs.  From time to time, stock of these items may run low. Please note: Items not in stock may be subject to lengthy delays.  Please phone our sales desk for an update on stock levels as this will effect delivery times.

EMBROIDERY:Garments can be personalised with your company name or names of staff using our high quality embroidery service.   visit our Embroidery Page. for more information

LENGTH ALTERATION:This service is available at a surcharge of £20 per item altered.  In order to alter jackets and dresses, we require your nape to waist measurement and to amend trousers, we require your outside leg measurement, taken from your waist to where you would like the trousers to finish.  Please note that garments that have been altered in any way are strictly non-returnable.

SIZING
Our garments are cut to allow freedom of movement and comfort for work.  To ensure that you receive the correct size, please visit our Size Chart Page.

DESIGN SERVICE: We can work together with you to produce a bedpoke design to reinforce your corporate brand. This service is available on orders in excess of 100 garments. Please visit our Design Service Page